Nandos, Subang Parade Service Sucks!
Posted on October 28, 2008
Filed Under Food
It’s Deepavali and everybody wants a great holiday and a good food. It’s around 7pm and we chose Nandos for our dinner. It’s been a long time since last I brought my family for dinner here.
Nandos were packed as seen from outside and I understand it’s a peak-hours and they’re under-staff (really?).
Here’s the chronology:
1. Arrived at the Nando’s entrance which hold a sign “Please wait to be seated”. We wait around 5 minutes and also waving hands as they’re busy serving customers. Frustrated!
2. Since nobody entertain, we came inside and sat on the “uncleaned” table. Waiting few minutes and then only they came to clean it up and passed the menu. Then, he vanished.
3. I got to wave my hands again for another 5 minutes, because nobody wanted to take orders. After a while, one man came and I ordered 2 set of quarter chicken with 2 sidelines of choice, namely coleslaw, chips, corn and salad. Then I went off to Surau on the 1st floor for Maghrib prayer.
4. I came back and the food was already on the table. I said “good”, at least the sevice is fast.
5. The food came with a free refill of ice lemon tea. But, the hardest part is to get them to refill it for us. Even when we talked to the managers (identified by the different color of shirt), they nodded. But the refill never came. Frustrated again!
6. My wife fed-up with the situation and went to the refill area by herself. However, not served by the waiter, but the “kitchen people” instead.
She initiated, “Nandos Sucks! Even KFC and McDonalds managers are better than them. Nandos SACC Mall, Shah Alam do not behave like this”.
When finished and paid at the counter, we passed by the Manhattan Fish Market and the entrance guy approached us. My wife said, “Next time we can try Manhattan Fish Market. At least, they’re friendly.”
To whom it may concern;
BARRY YOONG
NANDOS CHICKENLAND MALAYSIA SDN BHD
123 2ND FLOOR,
JALAN SULTAN,
50000 KUALA LUMPUR
Wilayah Persekutuan
Malaysia
barry@nandos.com.my
(Tel) 603-20324988
Nandos’ marketing division, you might caught this post on Google very soon. If you managed to see this post in your suscribed Google Alert, kindly tell your customer service division to respond accordingly. Nandos service has gone down too far, seriously.
Thanks.
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